online dispute settlement
The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially settle disputes in connection with their online order out of court. The dispute resolution platform can be found here: https://ec.europa.eu/consumers/odr/
Our email for consumer complaints is: firstname.lastname@example.org
NOTE: The platform cannot currently be used by consumers in Germany, as the responsible consumer dispute resolution bodies still have to be set up.
As of February 15, 2016