​online dispute settlement

The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially settle disputes in connection with their online order out of court. The dispute resolution platform can be found here: https://ec.europa.eu/consumers/odr/

Our email for consumer complaints is: info@mahei.de

NOTE: The platform cannot currently be used by consumers in Germany, as the responsible consumer dispute resolution bodies still have to be set up.

As of February 15, 2016